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Technical Support and Customer Service for Food Industry Equipment

From technical consultancy to customised solutions, with pre- and after-sales support

At IFT S.r.l., we do more than supply food industry equipment: we work alongside our customers to find solutions that optimise their production processes. Every facility, ageing chamber and production line has its own characteristics and requirements. For this reason, alongside our range of standard products, we offer the expertise of our engineering and development department for the design of bespoke food industry equipment.

 

We manufacture customised equipment using food-grade plastics, stainless steel and hybrid solutions that combine both materials, with particular attention to hygiene, durability and compliance with applicable regulations.

Technical consultancy and bespoke equipment design: our approach

When a production process requires specialised equipment or a solution not available in our catalogue, IFT provides technical consultancy and bespoke design services, guiding customers through a structured process that includes:

  • Consultancy and requirements analysis: we assess production needs, workflows, space constraints and how the equipment will be used.
  • Feasibility study: we evaluate the most suitable materials, from food-grade plastics and stainless steel to combined solutions, as well as the manufacturing technologies required to achieve the best balance between quality, cost and efficiency.
  • Bespoke design: our technicians develop detailed manufacturing drawings, defining parameters such as height, width, number of levels and wall configuration according to the customer's specifications.
  • Prototyping and testing: we produce prototypes to assess ergonomics, durability and integration within the customer's facility before proceeding with final production.

Why choose IFT for bespoke food industry equipment?

With extensive expertise in food-grade plastic processing and stainless steel fabrication, IFT develops bespoke solutions for the food industry, designed to meet the specific requirements of different production processes.

 

Our service stands out for:

  • Flexibility and customisation: we design equipment around each customer's operational requirements, rather than requiring production processes to be adapted to standard products.
  • Multi-material expertise: we combine the lightweight, hygienic properties of food-grade plastics with the structural strength of stainless steel, also manufacturing hybrid equipment.
  • Regulatory compliance: every new project is developed in accordance with applicable national and European regulations governing materials intended for food contact.

 

After-sales assistance and technical support for food industry equipment

IFT's commitment continues beyond product delivery, with a dedicated after-sales support service aimed at ensuring the durability and safety of its plastic and stainless steel equipment.

 

Our support includes:

  • Qualified technical assistance: our in-house team is available to provide guidance on the use, cleaning, sanitisation and maintenance of our equipment.
  • Modifications and spare parts: we support customers with modifications and upgrades to existing equipment, as well as the supply of additional components when facilities expand or production requirements change.
  • Material traceability: through direct management of design and manufacturing, we ensure the traceability of the materials used and provide prompt responses to technical support enquiries.

Do you have a specific requirement or want to optimise a production process? Contact our technical department for an initial consultation and discover how we can support you in designing bespoke food industry equipment.

 

 

Are you interested in this service?

Contact us now and we will be happy to provide you with all the information you need.